Frequently Asked Questions

Thank you for choosing Port Moody Flowers for your floral gifting. We are a proudly local, independently owned flower boutique located in the heart of Newport Village, one of Port Moody’s most charming destinations.

We hope the information below answers your questions. Should you need further assistance, our friendly team is always happy to help — please call us at 604-492-0880.

Delivery Information

Every arrangement is hand-delivered directly from our flower shop with care and attention. Our experienced delivery team has been safely and professionally delivering throughout Port Moody, Coquitlam, Port Coquitlam, and across Metro Vancouver — including Burnaby, North & West Vancouver, Langley, Surrey, White Rock, and beyond.

We take great pride in ensuring your flowers arrive beautifully presented and on time.

Delivery Rates

Port Moody, Anmore & Belcarra — $13.50
Coquitlam & Port Coquitlam — $14.50
Pitt Meadows — $16.00
Burnaby — $18.00
New Westminster — $18.00
Vancouver — $30.00
North & West Vancouver — $35.00
Langley, Surrey & Maple Ridge — $34.00

Delivery rates are subject to change. Should this occur, customers will always be notified in advance.

Delivery Policy & Details

We proudly offer same-day delivery for orders placed before 1:00pm within the Tri-Cities and Metro Vancouver.
If your order is placed after 1:00pm, please call us — we will always do our very best to accommodate same-day requests.
Deliveries are completed between 12:00pm and 6:00pm.
For time-specific deliveries, please contact the store directly. A $5 rush delivery fee may apply.
In the event of severe weather that compromises driver safety, deliveries will be rescheduled for the next available day. Updates will be shared via our website and social media whenever possible.
Any concerns with your order must be reported within 24 hours of delivery. Flowers and plants are perishable, and while we deliver them in excellent condition, we cannot control care once received.
We often contact recipients prior to delivery to confirm availability or a safe drop-off location. If you prefer we do not call, please note this in your order details.
Hospital deliveries are subject to hospital policies. Please confirm acceptance with the hospital before placing your order. Eagle Ridge Hospital is currently not accepting fresh flowers. We are happy to hold, redirect, or refund orders as needed.
If flowers cannot be delivered, we will contact the sender to arrange redelivery or in-store pickup. Orders that have already left the store are non-refundable.
Buzzer codes or access instructions must be provided at checkout for apartments or secured residences.
If access cannot be gained, flowers will be returned to the shop. A re-delivery fee may apply, or the order may be collected in store.
Delivery is available 7 days a week.
No deliveries are available on Statutory Holidays.

Returns & Refunds

If there is any concern with your floral purchase, please notify us within 24 hours so we may assist promptly.

Orders may be cancelled within 48 hours of placement for a full refund.
After 48 hours, a store credit will be issued.
During peak floral holidays, including Valentine’s Day and Mother’s Day, refunds are not available. Store credit will be offered.
Weddings, funerals, and event orders require a 50% non-refundable deposit to secure the date. Full payment is required 30 days prior to the event. Date changes will be accommodated where possible.

For any additional questions, please contact us directly:

📞 604-492-0880

✉️ hello@portmoodyflowers.ca

Thank you — we look forward to creating something truly beautiful for you.

The Port Moody Flowers Team