Frequently Asked Questions

Thank you for choosing Port Moody Flowers for your floral gifting. We are a proudly local, independently owned flower boutique located in the heart of Newport Village, one of Port Moody’s most charming destinations.

We hope the information below answers your questions. Should you need further assistance, our friendly team is always happy to help — please call us at 604-492-0880.

Delivery Information

Every arrangement is hand-delivered directly from our flower shop with care and attention. Our experienced delivery team has been safely and professionally delivering throughout Port Moody, Coquitlam, Port Coquitlam, and across Metro Vancouver — including Burnaby, North & West Vancouver, Langley, Surrey, White Rock, and beyond.

We take great pride in ensuring your flowers arrive beautifully presented and on time.

Delivery Rates

Port Moody, Anmore & Belcarra — $13.50
Coquitlam & Port Coquitlam — $14.50
Pitt Meadows — $16.00
Burnaby — $18.00
New Westminster — $18.00
Vancouver — $30.00
North & West Vancouver — $35.00
Langley, Surrey & Maple Ridge — $34.00

Delivery rates are subject to change. Should this occur, customers will always be notified in advance.

Delivery Policy & Details

We proudly offer same-day delivery for orders placed before 1:00pm within the Tri-Cities and Metro Vancouver.
If your order is placed after 1:00pm, please call us — we will always do our very best to accommodate same-day requests.
Deliveries are completed between 12:00pm and 6:00pm.
For time-specific deliveries, please contact the store directly. A $5 rush delivery fee may apply.
In the event of severe weather that compromises driver safety, deliveries will be rescheduled for the next available day. Updates will be shared via our website and social media whenever possible.
Any concerns with your order must be reported within 24 hours of delivery. Flowers and plants are perishable, and while we deliver them in excellent condition, we cannot control care once received.
We often contact recipients prior to delivery to confirm availability or a safe drop-off location. If you prefer we do not call, please note this in your order details.
Hospital deliveries are subject to hospital policies. Please confirm acceptance with the hospital before placing your order. Eagle Ridge Hospital is currently not accepting fresh flowers. We are happy to hold, redirect, or refund orders as needed.
If flowers cannot be delivered, we will contact the sender to arrange redelivery or in-store pickup. Orders that have already left the store are non-refundable.
Buzzer codes or access instructions must be provided at checkout for apartments or secured residences.
If access cannot be gained, flowers will be returned to the shop. A re-delivery fee may apply, or the order may be collected in store.
Delivery is available 7 days a week.
No deliveries are available on Statutory Holidays.

Returns & Refunds

If there is any concern with your floral purchase, please notify us within 24 hours so we may assist promptly.

Orders may be cancelled within 48 hours of placement for a full refund.
After 48 hours, a store credit will be issued.
During peak floral holidays, including Valentine’s Day and Mother’s Day, refunds are not available. Store credit will be offered.
Weddings, funerals, and event orders require a 50% non-refundable deposit to secure the date. Full payment is required 30 days prior to the event. Date changes will be accommodated where possible.

For any additional questions, please contact us directly:

📞 604-492-0880

✉️ hello@portmoodyflowers.ca

Welcome to Port Moody Flowers (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website and services.

1. Information We Collect

We may collect the following information when you use our website:

Name
Email address
Phone number
Billing and shipping address
Payment information
Order details
Messages submitted through contact forms
IP address and browser/device information
Website usage analytics

2. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate about purchases and customer service inquiries
Send updates, promotions, or newsletters (if subscribed)
Improve our website and services
Prevent fraud and maintain website security
Comply with legal obligations

3. Payment Processing

Payments may be processed through secure third-party payment providers. We do not store full credit card information on our servers.

4. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and understand website traffic. You may disable cookies through your browser settings.

5. Sharing of Information

We do not sell your personal information. We may share information with:

Payment processors
Delivery partners
Website hosting providers
Marketing or analytics providers
Legal authorities if required by law

6. Data Security

We implement reasonable security measures to protect your personal information. However, no method of internet transmission or electronic storage is completely secure.

7. Your Rights

Depending on your location, you may have rights to:

Access your personal information
Request corrections
Request deletion of your data
Withdraw marketing consent

To make a request, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our website is not intended for children under 13 years old.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

11. Contact Us

Port Moody Flowers
Port Moody, British Columbia, Canada
Email: hello@portmoodyflowers.ca
Phone: 604 492 0880

AI Disclaimer

AI Disclaimer
Effective Date: May 17, 2026

Port Moody Flowers may use artificial intelligence (“AI”) technologies in connection with our website, marketing, customer communications, floral mockups, design inspiration, product recommendations, and visual content.

1. AI-Generated Content

Some images, floral previews, descriptions, recommendations, or written content on this website may be generated or enhanced using AI tools.

Actual floral arrangements may vary depending on:

Seasonal flower availability
Colour variations
Flower substitutions
Designer interpretation
Inventory availability

2. No Guarantee of Exact Replication

AI-generated images and previews are intended for inspiration purposes only and may not exactly represent the final delivered product.

3. Customer Responsibility

Customers are encouraged to contact us directly for clarification regarding floral designs, customization, sizing, and substitutions before placing an order.

4. Limitation of Liability

Port Moody Flowers is not liable for decisions made based solely on AI-generated recommendations, previews, or automated communications.

5. Continuous Improvement

We continually review and improve our AI-assisted tools to provide accurate and helpful experiences for our customers.

Terms and Conditions

Terms and Conditions
Effective Date: May 17, 2026

By accessing or using the Port Moody Flowers website, you agree to the following Terms and Conditions.

1. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others.

2. Product Availability

All products are subject to availability. Flowers and containers may vary due to seasonal supply, weather conditions, or inventory limitations.

We reserve the right to substitute flowers or containers with items of equal or greater value when necessary.

3. Pricing

Prices are listed in Canadian dollars and may change without notice. Taxes and delivery fees may apply at checkout.

4. Orders and Payments

Orders are not confirmed until payment is successfully processed.

We reserve the right to refuse or cancel orders at our discretion, including suspected fraudulent transactions.

5. Delivery

Delivery times are estimates and are not guaranteed unless specifically stated.

We are not responsible for delays caused by:

Weather
Traffic
Incorrect delivery information
Recipient unavailability
Events beyond our control

If a recipient is unavailable, arrangements may be left in a safe location when appropriate.

6. Refunds and Cancellations

Because floral products are perishable, refunds and cancellations are handled on a case-by-case basis.

If there is an issue with your order, please contact us within 24 hours of delivery.

7. Intellectual Property

All website content, including logos, images, text, and designs, is owned by Port Moody Flowers unless otherwise stated.

You may not copy, reproduce, or distribute website content without written permission.

8. AI-Assisted Content

Port Moody Flowers may use AI-generated content, including images and descriptions, for marketing and design inspiration purposes. Actual products may vary.

9. Limitation of Liability

To the maximum extent permitted by law, Port Moody Flowers shall not be liable for indirect, incidental, or consequential damages arising from use of the website or services.

10. Third-Party Services

Our website may integrate third-party services including payment processors, social media platforms, and analytics providers. We are not responsible for third-party content or policies.

11. Governing Law

These Terms and Conditions are governed by the laws of the Province of British Columbia and the laws of Canada.

Thank you — we look forward to creating something truly beautiful for you.

The Port Moody Flowers Team